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#96546 - 2002-12-02 01:50 PM Way OFF Topic - Support for your hardware thread
Jochen Administrator Offline
KiX Supporter
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Registered: 2000-03-17
Posts: 6380
Loc: Stuttgart, Germany
I have to yell 3 cheers to IBM Repair Center !

Had a broken Keyboard on my Notebook and they replaced it without asking other questions than about the guarantuee !

Anyone else wants to share his / her experiences with hardware support ?
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#96547 - 2002-12-02 02:50 PM Re: Way OFF Topic - Support for your hardware thread
MCA Offline
KiX Supporter
*****

Registered: 2000-04-28
Posts: 5152
Loc: Netherlands, EU
Dear,

How old is your notebook?
At the moment the biggest discussion in the shops are the period of guarantee.
Most of them supports only one year, but the boss knows he should support
two year. This period is based on European law.

The strange thing is that some manufactories just downgrade their period of three
years to only one. Of course as European you can always claim a two years period.

The best shop we know is www.alternate.de, which not only returns an excellent
service but also their materials are very accurate and the prices belong to
the lowest in our country.

Jpols, IBM knows exactly what service means.

Our advise is: look always at the manufactory site what their service is.
greetings.
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#96548 - 2002-12-02 02:52 PM Re: Way OFF Topic - Support for your hardware thread
Jochen Administrator Offline
KiX Supporter
*****

Registered: 2000-03-17
Posts: 6380
Loc: Stuttgart, Germany
Yeah right ...

I got warranty til 2005 [Eek!]

I love my ThinkPad
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#96549 - 2002-12-02 02:54 PM Re: Way OFF Topic - Support for your hardware thread
Jochen Administrator Offline
KiX Supporter
*****

Registered: 2000-03-17
Posts: 6380
Loc: Stuttgart, Germany
Careful with alternate and boxed AMD Cpu's !!!

Sometimes they are delivered with a warranty lable that can kill your CPU due to overheating when you run it with [Big Grin]
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#96550 - 2002-12-02 02:56 PM Re: Way OFF Topic - Support for your hardware thread
MCA Offline
KiX Supporter
*****

Registered: 2000-04-28
Posts: 5152
Loc: Netherlands, EU
Dear,

With dell and compaq we have the same experience. Fast feedback. Small talks.
greetings.

[ 02. December 2002, 14:56: Message edited by: MCA ]
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#96551 - 2002-12-03 02:10 PM Re: Way OFF Topic - Support for your hardware thread
Rocco Capra Offline
Hey THIS is FUN
*****

Registered: 2002-04-01
Posts: 380
Loc: Mansfield Ohio
We use DELL and have 3 year next day service. If it is under warrenty the tech is here the next day!

Rocco
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#96552 - 2002-12-03 02:40 PM Re: Way OFF Topic - Support for your hardware thread
MCA Offline
KiX Supporter
*****

Registered: 2000-04-28
Posts: 5152
Loc: Netherlands, EU
Dear jpols,

An interesting situation is with asus. They have change their period
from one year to three years guarantee. No discussion necessary.
This information we have find on the German site.

Jpols or another, do you have same experiences with memory chips with mostly
an extra warranty lable from reseller on it.
Same experiences that those chips get damage. General the temperature of
memory chips are 30/35 degrees Celsius.

We prefer as memory chip kingston, but not the additional lables on it.
greetings.
_________________________
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