#39661 - 2003-04-29 03:52 PM
kix32.exe I/O error
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Knud Andreassen
Fresh Scripter
Registered: 2002-11-04
Posts: 10
Loc: Holbaek, Denmark
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I run KixTart 3.63, NT4 workstations.
Works allright on 250 NT4 workstations - but on 2 workstations I get an error when calling an EXE file from a script:
SHELL 'CMD.EXE /C "\\COR001AV\ofcscan\AUTOPCC.EXE"'
Here is the error:
The instruction at "...." referenced memory at "....". The required data was not placed into memory because of an I/O error status of "....".
If I remove the call I get no error.
If I run the exe file from a command prompt I get no error.
The crazy about it is that it runs OK from all other workstations except these 2 ....
Any ideas are very welcome
Knud
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#39663 - 2003-04-29 04:04 PM
Re: kix32.exe I/O error
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Kdyer
KiX Supporter
Registered: 2001-01-03
Posts: 6241
Loc: Tigard, OR
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Knud,
Did you get a chance to look at the Knowledgebase at Trend Micro?
For example:
Solution 8534
Lonkero brings up a good point.. Are there any switches available for AUTOPCC.EXE ?
HTH,
Kent
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#39664 - 2003-04-30 10:25 AM
Re: kix32.exe I/O error
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Knud Andreassen
Fresh Scripter
Registered: 2002-11-04
Posts: 10
Loc: Holbaek, Denmark
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Dear Lonkero and Kdyer,
Thanks for your answers.
Lonkero,
The "autopcc.exe" file is a antivirus update file for Trend Micros OfficeScan antivirus program.
The "autopcc.exe" is a 16-bit program for DOS and Windows 3.1. It invokes "autopccp.exe", which is a 32-bit program for Windows 95/98 and Windows NT, to run utility tasks that take place on Win 95/98/NT environments.
The error to KIX32.exe comes after "autopccp.exe" has been invoked.
I don't know what you mean when you ask "can it be runned without commandline?" ???
If I open a Command prompt on the workstations facing the problem, and enters "\\cor001av\ofcscan\autopcc.exe", the exe file executes without any errors.
I have tried this from my script:
SHELL 'cmd.exe /c "\\COR001AV\ofcscan\AUTOPCC.EXE"'
SHELL '%comspec% /C "\\COR001AV\ofcscan\AUTOPCC.EXE"'
SHELL "\\COR001AV\ofcscan\AUTOPCC.EXE"
RUN "\\COR001AV\ofcscan\AUTOPCC.EXE"
All these calls gives the error.
Kdyer,
I have been looking at the knowledge base at Trend Micro. But there are no issues similar to my problem.
There are no switches available to Autopcc.exe.
Do you have any other ideas ?
Best regards,
Knud
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#39667 - 2003-04-30 11:10 AM
Re: kix32.exe I/O error
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Knud Andreassen
Fresh Scripter
Registered: 2002-11-04
Posts: 10
Loc: Holbaek, Denmark
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Lonkero,
I tried to run it with
RUN "%comspec% /c start /wait \\COR001AV\ofcscan\AUTOPCC.EXE"
as you suggested.
And I thought it worked, because I didn't get the error.
But when I tried again the error came back.
I then tried (logoff and logon) some more times and it seems to be the pattern that the error only comes every second time the logon script is run.
Does that give you an idea ?
Best regards,
Knud
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#39668 - 2003-05-01 12:02 AM
Re: kix32.exe I/O error
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Tan Bandradi
Fresh Scripter
Registered: 2001-04-17
Posts: 31
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When you run the exe file from the command line for the second time on the same windows session, does it give you the same error message? you may try to reinstall the antivirus on those 2 machines if the condition is match.
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#39669 - 2003-04-30 02:05 PM
Re: kix32.exe I/O error
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Knud Andreassen
Fresh Scripter
Registered: 2002-11-04
Posts: 10
Loc: Holbaek, Denmark
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Hi Tan,
When I open a command prompt, I can run the exe file as many times I will - I dont get any error.
I have tried to uninstall and reinstall the antivirus program.
But the error shows up again at next restart...
Best regards,
Knud
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#39671 - 2003-04-30 03:25 PM
Re: kix32.exe I/O error
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Knud Andreassen
Fresh Scripter
Registered: 2002-11-04
Posts: 10
Loc: Holbaek, Denmark
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Hi Lonkero,
I just installed NT4 SP 6 on the workstation.
That didn't help either...
Regards,
Knud
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#39673 - 2003-04-30 03:54 PM
Re: kix32.exe I/O error
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Knud Andreassen
Fresh Scripter
Registered: 2002-11-04
Posts: 10
Loc: Holbaek, Denmark
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Hi Lonkero,
IE 5 version 5.00.2314.1003,
SHELL32.DLL version 4.00
Regards,
Knud
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#39675 - 2003-04-30 04:04 PM
Re: kix32.exe I/O error
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Knud Andreassen
Fresh Scripter
Registered: 2002-11-04
Posts: 10
Loc: Holbaek, Denmark
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Same version (4.00)
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#39677 - 2003-04-30 04:24 PM
Re: kix32.exe I/O error
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Kdyer
KiX Supporter
Registered: 2001-01-03
Posts: 6241
Loc: Tigard, OR
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Knud,
Assuming that you have all of the hotfixes, service packs, etc. from Microsoft in place...
How about defining an environment size?
You have -
code:
RUN "%comspec% /c start /wait \\COR001AV\ofcscan\AUTOPCC.EXE"
Change it to -
code:
RUN "%comspec% /c /e:1024 start /wait \\COR001AV\ofcscan\AUTOPCC.EXE"
You may need to bump it to -
code:
RUN "%comspec% /c /e:2048 start /wait \\COR001AV\ofcscan\AUTOPCC.EXE"
HTH,
Kent
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#39678 - 2003-04-30 04:29 PM
Re: kix32.exe I/O error
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Kdyer
KiX Supporter
Registered: 2001-01-03
Posts: 6241
Loc: Tigard, OR
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Knud,
Couple of things we neglected to ask you..
Since this fails on only a couple of machines..
- Hard disk - is it full? How much space available?
- %TEMP% Files - Do they need to be purged?
- Internet Explorer Cache - many applications, probably not this one, are dependent on the Internet Explorer for processing. But, this may need to be purged...
- Event Log Entries - Anything stick out for you here?
- Updates - Do you have the updates from Microsoft? That is http://windowsupdate.microsoft.com .. As an alternative, you can do similar updates from http://www.bigfix.com
HTH,
Kent
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#39679 - 2003-05-01 04:09 PM
Re: kix32.exe I/O error
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Knud Andreassen
Fresh Scripter
Registered: 2002-11-04
Posts: 10
Loc: Holbaek, Denmark
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Hi Lonkero and kdyer,
I finally ran the script in debug mode, and discovered that the error appears after the call of the exe-file. That is the exe file was executed allright.
I think the workstation I am testing on has a memory problem, and I will now look at the problem from that angle.
Thanks a lot for your great help.
/Knud
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