Vagueness seems to be an occupational hazard for HelpDesk staff and KiX BBS moderators alike. Sometimes the only respite is to 'sit on one's hands' or to tell them they are 'too stupid to own a computer' which many of us have said far too often to our computer screen.
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Give a man a fish and he will be back for more. Slap him with a fish and he will go away forever.