Not counting new clients with existing issues due to poor security implementations, it's been almost 3 years since the last virus/malware infection on a client's computer.. user had no AV software installed, went to an infected web site and clicked on the "Update your Antivirus Software" popup, instantly realizing what they had done. They had done this on their home computer a few weeks earlier and wound up reloading their O/S and apps from scratch.

I remotely logged into their machine, backed up their Outlook profile and Favorites, deleted their user profile, and had them log back in. I restored their Outlook profile and favorites and they were back in business in about 5 minutes.

What made this easy is that none of the users use "My anything" (My Documents, Music, Pictures, etc) and none are local administrators.

We do an annual security review for our managed clients, including checks for viruses and malware on servers and workstations. I've yet to find a virus, and the instance above has been the only malware instance.

Glenn
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Actually I am a Rocket Scientist! \:D