Now Jack, I know how you feel. I've changed ISP twice because of tech-support that does not listen and ONLY walk you throw the basic steps they have on paper. I acctually had the energy to withstand that list a few times, and to finally get to the point were they divert me to a real tech (with knowledge, not just a paper...). It's then great to hear that 'oh, yeah... sorry can't do anything about it.. our network is to be upgraded - so you'll have to live with it (cable-net then)...' :).
And no, tech's with no real experience nor knowledge doesn't seem to have a fence here in Sweden at least :).
Regarding your wifes lappie - how can you do unauthorized changes, if she hopefully don't have rights to do 'em? Ah, never mind, if the school agrees with her getting a new laptop each year - it's great! She'll always have something new at least ;).
@ Mart - now that was a fun approach to say at least with laptop users. I wish I could do the same sometime. At my current location - only five ppl have local admin rights on their workstation/laptop - the it dep :). Solves a lot of issues (but yeah, creates others..) but no one is complaining and it's more or less all CEO's that have laptops ;).
Edited by Björn (2007-09-24 09:32 AM)
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as long as it works - why fix it?
If it doesn't work - kix-it!
