Les,

I am sure all those stories are true but I personally have a lot of occasions with help desks (sympatico for instances) who do not listen to a word I say & instead read a rote list of really stupid things for me to do to address my problem. I have Sympatico Ultra & I live within a few blocks of a switching station yet I am only getting 60% of my max speed so I have complained numerous times. I have given up complaining. I can not take the pain I have to endure while getting treated like a moron & marched through a bunch of actions that I know will not work.

Another example, my wife's top of the line laptop always has some problem usually created by the moron tecks her school board hires. Often I understand what the issue is but I can not fix them because the tecks then blame every problem with the machine on "unauthorized changes to the system". If one tries to suggest alternative approaches to these guys they go bananas. It is truly nuts; my wife’s only solution is to buy a brand new laptop every year because the system starts to degrade the moment the tecks get their hands on it. I am sure these guys have some wonderful stories about their "dumb" users.

So I am sure there are horror stories on both sides of the fence & good and bad people on both sides.
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Jack