Actually, eben if I just run the code now without the redirect I get a blank CMD output screen:

SetOption("WrapAtEOL","ON")
SHELL ' %COMSPEC% /C "C:\Program Files\Symantec\LiveState Recovery\Advanced Server 3.0\Agent\CommandFiles\psservice.exe" \\hocacomms1 query "totalcoms agent"'

When I ran this before with my code, I at least get the service status info show on the CMD screen.