I work for SBC. That count is for the US only and I doubt is totally correct, because there some self support groups out there. There probably about 35,000 in Texas. According to Microsoft, the only SMS shop bigger than SBC is Toys R Us. I never expected a toy store to be bigger. We have more SMS Admins than three. Of course saying you are an SMS Admin in SBC does not necessarily mean what you think. We have several groups.
  • Remote Control - Everybody that does desktop support
  • Advertisements - Can do everything but change site settings and add/change packages
  • Packages - Can do everything but change site settings
  • SMS Admin - Can do everything

The number of people in each group gets less as the you go down the list. Personally, I think we have too many in the Advertisemnets group, but I think that is about to change. Sending out advertisements is not what takes a long time. It is the possible remediation.
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Kelly