Morning, all.

Quick query that I hope will produce a few responses to ponder on...

Just wondering what software packages are out there for helpdesk management type stuff - call logging, change control, asset management, purchase orders, etc.

At the moment, we use an Access call logger that I developed a long time ago when there were only three of us in the IT dept. Now we want it to do a bit more, and my boss has given me the choice between expanding our current solution or buying something off the shelf to do the jobs we want.

I've been looking at www.helpdesks.com which has some good info, but its not the same as using the software, or getting the opinion of someone who has.

So, what flavours of software have people got? What do they think of them? What do they do? Lay your recommendations at my door, if you please...!

Thanks in advance,
_________________________
================================================
Breaker